Since 1997, I have been working in the customer service industry. Twenty years of working in banking, retail, tech support, middle management, and project management have taught me a few things about the dynamics of workers and leaders in the workplace. There have been a few bright spots in my career, but overall I have witnessed a great deal of… Read more →
It is a new year and, as so many others do during the month of January, I am assessing my life and habits and looking toward making changes. These changes will not come in the form of resolutions. We all know what happens when we make those. No, instead, I will be making long term changes over the course of… Read more →
Trying New Things aka Letting Go of the Past to Create a Better Future
Throughout my life I have been skeptical of pretty much everything. I have been highly attracted to the mystical and spiritual side of life, but I have never fully bought into any of it. Each time I go to the bookstore, I end up in one of three sections; Sociology, Cultural Studies, or New Age/Spirituality. Self improvement has been something… Read more →
What Is Success?
Throughout my life I have had many different understandings of what success should look like. I have been able to see success through the lens of how other people achieve things, but never really see that in myself. When I was a teenager, I thought success was connected to fame. I wanted to sing and dance on Broadway and I… Read more →
This week, at the office, we had a gentleman from the Wellness Institute of Greater Buffalo come in to do a seminar on happiness in the workplace and the home. It was slightly dry, at times, but still motivational. The thing that struck me the most was that the answer to almost any question about happiness is positivity. If you… Read more →
Find Your Calling
For 24 years, I have worked in customer service, in one capacity or another. With that many years under my belt, I can say that I have become pretty damn good at it. I am excellent at smiling through the bullshit of unreasonable requests. I am a master of making the people on the other side of the counter or… Read more →
Five years. That is how long it has been since GBSB officially closed its doors. Even though First Niagara took over the GBSB customers, the culture and time of GBSB was over. Since February 2008, many things have changed in my life. Looking back now, I can see that I have been stuck in a haze that I have been… Read more →
Over the years I have lost sight of my creativity. It still exists and once in a while I use it, but overall I feel like the day to day creative is gone. Music, writing, web design, dance, beading, barista. There are so many creative ways in which I am able to express myself, but I tend to put all… Read more →
2003.5.16 – interiour design
I am thinking about going back to school. Yes, the hippie has decided it is time to get back to the creative and try to get out of this cycle of customer service hell. Ofcourse, there will be a short time where I will have to continue working in the service industry, to supplement my income, but hopefully after returning… Read more →
May Holidays and Changes
This week has been crazy. I began a new job and it has been somewhat overwhelming. I love it, but it is taking me some time to get up to speed. Anyone that knows me knows that I am not good with change or being behind the eight ball. I like to know everything about what I am doing and… Read more →
Keep Your Mouth Shut and Work On
A series of revelations have come to me over the past few weeks. I used to think that looking at a job as being “beneath me” was something that I should never do. That I could never be too good for anything. While this is most certainly true for most things in life, it is not necessarily true about work.… Read more →
Positivity aka Ways to Piss People Off
There have been days, over the past few months, that I want to crawl up into a ball and forget that I have a job. I do not want to get out of bed in the morning. I do not want to take a shower, get in my car and drive to that place, punch in and start my day.… Read more →
Is This A Dream?
Sometimes I wonder if my current state is merely a dream and that someday soon I will wake up to a different reality. I will still have the same apartment and the same significant other, but I will be doing something else (something better and more important) with my life. On that day I will rise in the morning, be… Read more →
“They” as an Obstacle to the Future
Today I feel like getting a little motivational – for my readers and myself. Sometimes one just needs a kick in the behind to see the light. This is me sharing my thoughts with you and hopefully it will benefit both of us! Over the years, I have worked for many companies that push the idea of loyalty as a… Read more →
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